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Return Policy

Returns

If you feel that you have received a defective item, or to return a new, non-defective product, please call SVG ENTERPRISES at 404-732-8718 to receive a return item number and instructions. All refunds will be processed after the returned device has been inspected. A $75.00 restocking fee will be assessed on all returned items. Returns and refunds will be considered on a case by case situation.

If you are returning a device within 30 days of original purchase for any reason other than failure of the product, the device must be returned in new or like new condition. If this device has been installed onto a roof structure and shows use damage to the device, the return amount may be diminished as it would be considered a used product. The shipping cost to return the product will be the responsibility of the customer. It is your responsibility to properly package the return items in its original packaging materials to prevent damage to the products. Receipt of any unreported damage to products will result in a diminished refund.

To return a damaged or defective device, call SVG ENTERPRISES at 404-732-8718 to receive a return item number and instructions. You must provide your mailing address; a return shipping label will be emailed to you. The return mailing label will be valid for three days. It is your responsibility to properly package the return items in its original packaging materials to prevent damage to the products. Receipt of any unreported damage to products will result in a diminished refund. Packages must be dropped off at a UPS store.

Refund Policy

There is a 30-day money-back guarantee. (Return policy conditions apply) You will see a refund to your credit/debit card within 60 days of receipt and inspection of the returned product.